Hospitality · Tourism · Hotel operationsWhatsApp SFI
Smiling Faces International

SFI Academy

Practical hospitality skills. Confident service. Four short courses, three months each — UGX 600,000 per course.

Participants taking part in an SFI facilitated training session
70% practical · 30% theory

Learn by doing. Bring the theory to life.

SFI Academy puts practical learning at the centre of hospitality and service training. Build everyday skills through demonstrations, guided practice, service scenarios and feedback — supported by the knowledge behind good practice.

Find your courseTalk to SFI
3 months

Each short course

A focused period to build practical capability.

70 / 30

Practical / theory

Practice leads, supported by essential theory.

UGX 600,000

Per course

Choose the course that fits your goals.

Our short courses

Choose the skill you want to build.

Four focused pathways into better hospitality and customer service. Explore an outline, then ask about the next intake.

SFI Academy · Short course

Customer Service

Build confidence in guest communication, service recovery and everyday customer care.

Course feeUGX 600,000per course
Duration3 months70% practical · 30% theory
View course & enquire
SFI Academy · Short course

Food and Beverage

Develop the practical service routines that make dining welcoming, organised and attentive.

Course feeUGX 600,000per course
Duration3 months70% practical · 30% theory
View course & enquire
SFI Academy · Short course

Housekeeping

Learn practical room-care routines, linen handling and the details that support a comfortable stay.

Course feeUGX 600,000per course
Duration3 months70% practical · 30% theory
View course & enquire
SFI Academy · Short course

Front Office Operations

Practise the front-desk skills that connect reservations, arrivals, guest requests and departures.

Course feeUGX 600,000per course
Duration3 months70% practical · 30% theory
View course & enquire
From learning to the workplace

Train with partner hotels. Show what you can do.

SFI helps enrolled students train with its partner hotels, connecting classroom learning and practical skills with real hotel operations. Students who perform exceptionally well may be considered for employment or placement opportunities, subject to available opportunities and the partner hotel’s selection process.

Enrolment provides a training pathway; it does not guarantee a job. SFI can discuss current partner-hotel arrangements when you enquire.

Ask about hotel training

From enquiry to practical learning.

Start a conversation so SFI can confirm the course arrangements before you enrol.

1

Choose a course

Explore the four outlines and select the skill area you want to develop.

2

Send your enquiry

Tell SFI your preferred course, contact details and when you would like to study.

3

Confirm the arrangements

Discuss intake dates, venue, timetable, entry requirements and fee/payment details with SFI.

4

Learn and practise

Build skills through practical sessions and theory, with SFI support to train at partner hotels.

5

Stand out through performance

Exceptional students may be considered for employment or placement where opportunities are available.

Before you enquire.

How long is each course?

Each of the four short courses runs for three months.

What is the fee?

The fee is UGX 600,000 for each course. This is a per-course fee, not a combined price for all four. Ask SFI to confirm payment arrangements and what the fee covers before enrolling.

How are the courses taught?

SFI uses a 70% practical and 30% theory model, combining hands-on practice with the knowledge behind professional service.

When and where can I study?

Contact SFI for the next intake, training venue and class timetable. These arrangements are confirmed directly before enrolment.

Can I enquire for my team?

Yes. Include your organisation and the number of learners in your enquiry so SFI can discuss the appropriate arrangements.

What about entry requirements and certification?

Ask SFI to confirm the entry requirements, assessment arrangements and any course-completion documentation for your chosen intake.

Can the training lead to a job?

SFI helps enrolled students train with partner hotels. Exceptional performers stand a chance of employment or placement, depending on opportunities and partner selection. Employment is not guaranteed.

SFI Academy

Your next step starts with a conversation.

Tell us the course you are interested in. SFI will help you understand the next intake and enrolment arrangements.

Enquire about a courseContact SFI