A three-month SFI Academy short course combining practical skill development with the theory behind professional hospitality service.
Develop the practical service routines that make dining welcoming, organised and attentive.
Learning combines demonstrations, guided practice, role-play and feedback. The outline below shows the areas covered; contact SFI to confirm the timetable and delivery arrangements for the next intake.
Partner-hotel training and opportunities
SFI helps enrolled students train with its partner hotels, connecting classroom learning and practical skills with real hotel operations. Students who perform exceptionally well may be considered for employment or placement opportunities, subject to available opportunities and the partner hotel’s selection process.
Who this is for
People entering hospitality and service roles, existing team members strengthening their skills, and organisations developing frontline staff.
Delivery format
70% practical learning and 30% theory over 3 months.
Programme modules
01Service preparation
Practise personal presentation, preparing service areas, table settings and mise en place.
02Guest and order service
Rehearse welcoming diners, explaining menus, taking orders and communicating with the team.
03Food and beverage service
Build service-sequence skills, professional handling and attentive table care.
04Hygiene and service recovery
Apply safe, clean working routines and respond professionally to dining concerns.