Video
Rwanda conference: people and guest service in hospitality
Selected Rwanda conference remarks connect hospitality’s people skills with practical training, service delivery and attention to the guest experience.
Read the storyNews, stories and insights from SFI.
Follow SFI and Mr. Ayub Kato: hospitality engagements, conference coverage, captioned photographs, videos and practical insights.
From the field
Hospitality in practice.
Recent stories and documented engagements appear first. Historical articles remain clearly marked as archive material.
Video
Rwanda conference: hospitality training and standards
A short conference clip from SFI’s Rwanda coverage highlights the importance of hospitality training and stronger service standards.
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Article
AFCON 2027: Uganda’s hospitality opportunity starts with the guest
SFI explores practical preparation for AFCON 2027: stronger hotel operations, confident service teams, consistent standards and useful hospitality technology.
Read the storyGrand Legacy Hotel, Kigali, Rwanda · Completed
Ayub Kato joins the hospitality conversation in Kigali
Mr. Ayub Kato represented Smiling Faces International at the fourth Hospitality Practitioners’ Conference Africa in Kigali, with The Future Guest among the key discussion topics.
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Accra, Ghana · Completed
Service Excellence Standard Training — Accra
Approximately 35 participants joined practical service-excellence training in Accra, including guest-interaction and team-communication role-play.
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Harare, Zimbabwe · Completed
Service Excellence Standard Training — Harare
Interactive training for hospitality and gastronomic professionals in Harare.
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Dar es Salaam, Tanzania · Completed
Service Excellence Standard Training — Tanzania
Twenty-five participants joined the Tanzania session of the continental programme.
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Archive insight
Kato’s journey from askari to top executive
Originally published by Smiling Faces International and retained as part of SFI's knowledge and media archive.
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Archive insight
Effective tips on customer care
Originally published by Smiling Faces International and retained as part of SFI's knowledge and media archive.
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The best approach to manage a hotel
Originally published by Smiling Faces International and retained as part of SFI's knowledge and media archive.
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