Approximately 35 documented participants (facilitator-reported).
Within the ARSO Regional Training of Trainers Masterclass in Accra, Ayub Kato of Smiling Faces International led Day 2 (7 October 2026): Service Leadership and Hospitality Excellence. His facilitation featured S.T.A.R.S. leadership, guest relations, service recovery, housekeeping, food and beverage service and practical role-play.
The wider four-day masterclass integrated infrastructure design, hospitality service, recipe and cost management, and harmonised regulatory compliance. Approximately 35 people participated, according to the facilitator. Selected informal comments appreciated the guest-interaction and team-communication activities.
Context
The regional masterclass brought infrastructure, hospitality, recipe/cost management and compliance perspectives together.
What was delivered
Day 2 facilitation covered service leadership, guest relations, recovery and practical hospitality exercises.
Documented outputs
Applied role-play, peer exchange and a documented programme report.
Open the programme report