A three-month SFI Academy short course combining practical skill development with the theory behind professional hospitality service.
Practise the front-desk skills that connect reservations, arrivals, guest requests and departures.
Learning combines demonstrations, guided practice, role-play and feedback. The outline below shows the areas covered; contact SFI to confirm the timetable and delivery arrangements for the next intake.
Partner-hotel training and opportunities
SFI helps enrolled students train with its partner hotels, connecting classroom learning and practical skills with real hotel operations. Students who perform exceptionally well may be considered for employment or placement opportunities, subject to available opportunities and the partner hotel’s selection process.
Who this is for
People entering hospitality and service roles, existing team members strengthening their skills, and organisations developing frontline staff.
Delivery format
70% practical learning and 30% theory over 3 months.
Programme modules
01Reservations and preparation
Practise reservation enquiries, recording accurate details and preparing for arrivals.
02Check-in and guest communication
Rehearse professional welcomes, room information, telephone handling and guest requests.
03Front-office coordination
Work through room-status communication, shift handovers and basic guest-account routines.
04Check-out and service recovery
Practise departures, handling concerns, guest privacy and effective follow-up.