SFI uses the framework to help managers translate leadership intent into consistent behaviours, ownership and service recovery.
Who this is for
Supervisors, managers and leaders responsible for team behaviour and service standards.
Delivery format
Management workshops, facilitation and contextualised coaching.
Programme modules
01Strength
Recognise the strengths that support responsible service leadership.
02Talent
Develop individual and team capability through practice and coaching.
03Attitude
Build professional behaviour, ownership and a constructive service mindset.
04Resolution
Address problems and service failures with clear accountability.
05Success
Connect leadership behaviour with consistent delivery and follow-through.
