Independent assessments that reveal customer-experience and operating gaps routine internal checks can miss.
- Mystery shopping
- Telephone / call shopping
- Service-quality audits
- SOP and standards reviews
Who this is for
Hotels, tourism businesses and service organisations. The scope is adapted to the property, team or institutional requirement.
Practical deliverables
- Mystery shopping and call shopping
- Service-quality and SOP reviews
- Room inspections and standards assessment
- Findings and improvement priorities
