Technology and workflows designed around responsiveness, visibility and a better customer-support experience.
- Contact-centre operations
- CRM and service workflows
- Managed support/service thinking
- BPO and process redesign
Hotel management systems with Shemex
SFI is partnering with Shemex to promote hotel management systems. Discuss your property’s operating needs and ask about an introduction or system demonstration. Product features, pricing and implementation arrangements are confirmed with Shemex.
Who this is for
Hotels, tourism businesses and service organisations. The scope is adapted to the property, team or institutional requirement.
Practical deliverables
- CRM and service workflow review
- Contact-centre quality and service routines
- Managed support and operational coordination
- Workforce and process capability
- Hotel management systems introductions through the Shemex partnership