The most importants trategy to employ at selling is being LIKABLE; this is one of the skills we impart at Smiling Faces International.
Our team is skilled at ensuring you have effective sales and marketing team that will seamlessly upturn the sales of your company and ultimately increase your financial and revenue base.
Successful people are always looking for opportunities to help other people .
Unsuccessful people are always asking what is in it for me?

Tailored to refresh and equip your executive management team with contemporary skills to approach difficult situations in the constantly changing business environment.

In the absence of an effective hotel management system/ manager, smilingfaces will in  the interim do an audit of your hotel resources, deploy an effective operational system to upscale your hotel to a world- class standard, and finally recruit and train capable hands to handle the operation of the hotel.

Operational manual?
Compliance ?
Are you complaint with local laws,
your brand standards?

Helps Hotel Managers and Executives to keep tabs on their customers' experiences. Hotels hire mystery guests to give an honest account of their experience

“People don't care how much you know until they know how much you care” John C. Maxwell

Do you give memorable experience to each and every individual that walks in to your establishment? How many come back and How many don’t‘?

Do you follow up on customer complaints or you just shred them?

What is in it for you in this training?

•Skills in customer relationship management

•How to deliver quality memorable service

•Skills on how to win customers from competitors

•What is sales service and service recovery?

•Your search for outstanding employees in hospitality, tourism ,Call centres, Customer Service ,Network Operational Centers starts ends here .
One of the most challenging tasks in these industries is employee turn over. Averagely you have an one employee resigning or quitting every two(2) Months.

•We understand your challenges , requirements and we are here to source those resources for you from Executive management to supervisors to ground level staff.

Designed to awaken the hidden potential within your team through self evaluation and challenge them to have a team approach rather than an Individualistic points of view.

Examining and factoring in consumer behavior to achieve the maximum amount of profit from a perishable good.
Are you fairing well with your competition?
Do you know that a room not sold can never be resolved in 365 days.

Our senior Sales managers are skilled in research ,listening and probing. All information will be updated and all leads are sent through immediately to the property for follow up and to ensure they are closed closed.

Real-time/live conversations with your clients or guests, evaluation of how well you demonstrate the telephone skills and procedures upon which you have been trained.